FAQs

Clients can visit our Support Center for product support.

Who is Paradox/Olivia?

At Paradox, we believe if you get the people thing right, you can build teams that change the world. But to do that, we believe recruiters and managers need more time to make the best possible people decisions they can. So, our mission: To give every recruiter, candidate, and manager an assistant to get hiring work done — freeing them up to spend time with people, not software. Olivia, Paradox’s conversational AI assistant, automates administrative work like screening, scheduling, onboarding, and more to drive efficiency that liberates talent teams to spend their time on strategic and value-added work.

Where is Paradox located?

Paradox is headquartered in Scottsdale, Arizona, and has additional office locations in Chicago, Illinois, and Baltimore, Maryland; Tel Aviv, Israel; and Da Nang and Ho Chi Minh, Vietnam. We also have team members in the UK, Singapore, and Australia — and we're growing by the day!

What is conversational AI and how does it differ from a recruiting chatbot?

It’s common for “conversational AI” and “chatbot” to be used interchangeably, however we think about them differently. At a basic level, chatbots are transactional — offering a single-turn response to something it's been programmed to answer. When those chatbots are pushed beyond what they've been specifically programmed for, the experience breaks — often leading to a frustrating interaction for candidates. Conversational AI, on the other hand, is better equipped to understand the nuance of someone's intent — reading between the lines of their message using Natural Language Processing (NLP). We believe this creates an enhanced, more personal experience that feels more human, and it allows companies to better deliver on each candidate's unique needs, no matter which language they speak or platform they engage with (SMS, Whatsapp, web chat, etc.).

How does Olivia improve the hiring process?

For candidates, Olivia helps leading employers build a white glove candidate experience, at scale. She can answer thousands of questions instantly, deliver personalized jobs right in chat (read: no more clunky search), help candidates schedule (and reschedule) interviews, and customize experiences based on a candidate's interactions and progression through the hiring journey. For recruiters, Olivia can automat everything from the initial candidate screen, to any kind of interview (multi-person, multi-location, across different time zones, etc.), and more. Automating those process can save hours each week for each person, enabling recruiters and managers spend more time connecting and building relationships with qualified talent.

I need help managing Olivia; where can I get support?

Paradox clients can visit our help center.

How often do you push updates? Where can I find information on new products?

To receive updates on the latest Paradox news and products, please sign up to receive our newsletter here! You can also follow us on LinkedIn, Twitter, Facebook, and G2.

Which languages do Olivia support?

Olivia can answer candidate questions in more than 100 languages for and Paradox's back-end system can be translated to more than 30 languages for users.

Can I manage Olivia from my phone?

Yes, Olivia was built to be mobile first to best serve candidates as well as managers. To view or download our mobile app, visit your mobile app store (Note: must be a current Paradox client to use the mobile app.)

Do you offer custom solutions?

Paradox is passionate about serving clients and designing solutions that fit their unique needs. Please visit this page to connect with our team.

Are you GDPR and/or CCPA compliant?

Paradox supports clients around the world. As you can imagine, Paradox and each Paradox client may be subject to a number of independent requirements under various privacy laws. Paradox maintains a comprehensive, written information security program to manage Paradox’s compliance with its obligations under data privacy laws, including the GDPR and the CCPA. Additionally, the Paradox solution is equipped with security features and functionality that enable each client to manage its own independent efforts to comply with data privacy laws, including the GDPR and the CCPA.

Do you sell personal or candidate data?

No. Paradox may only process client data as required to provide the services in accordance with the client’s instructions and the agreement.

What security certifications do you have?

Paradox complies with SOC 2 Type II standards, is ISO 27001 certified and is EU-U.S. and Swiss-U.S. Privacy Shield certified. Please visit our security page for more information.

How can I partner/integrate with Paradox?

Paradox is always looking for new, innovative partners! Please contact alliances@paradox.ai to learn more about how to become a partner.

Who does Paradox integrate with?

Paradox integrates with dozens of category leaders in HCM, ATS, CRM, and many more technology organizations. We're also a proud graduate of the SAP.io Foundry, are an SAP Endorsed App, and are proud to call Workday Ventures as one of our investors. Visit our integrations page for our full list of current partners and integrations.

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