50% reduction in time to hire with conversational AI.
How UOB is leveraging conversational software to screen over 5,000 applications a year.
reduction in time-to-hire
increase in application-to-offer conversion
positive experience rating
About
UOB
Industry
:
Banking
Employees
:
24,000+
Headquarters
:
Singapore
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. The bank was established in 1835 and is now the third largest bank in Southeast Asia by total assets. Guided by Asian principles of prudence, enterprise, and commitment, they are focused on building a better future for people across ASEAN.
About
Jay Chan
Jay Chan manages a recruiting team whose job is to help UOB hire hundreds of sales positions every year. To make those hires, the recruiting team needs to review more than 5,000 applications and schedule around 1,000 phone screens. Chan knew his team needed to bring automation into the hiring process so they could spend more time with people, and less time with software. The solution? Jonus, a conversational AI assistant that integrates with SAP SuccessFactors and handles all of the administrative hiring tasks so UOB's recruiters don't have to.
What problems were they encountering?
Manual candidate review.
UOB needed to screen thousands of candidates to determine who met basic requirements.
Scheduling bottlenecks.
Scheduling applicants for interviews was taking too long, causing candidates to drop off.
Current tools.
UOB used SAP SuccessFactors as their ATS, but wanted to generate an enhanced experience.
Candidate experience.
UOB wanted to upgrade their candidate experience for both those that are hired and those that aren’t.
Meet the solution: conversational software.
Candidate screening.
Jonus screens candidates for qualifications, and only pushes qualified candidates into the scheduling process.
Auto-scheduling.
Jonus automatically sends interview scheduling options to qualified candidates.
Calendar sync.
Jonus syncs with recruiters' calendars' to ensure maximum efficiency among all interview time slots.
of candidates rated their experience positively.
UOB has been awarded a prestigious HumanResources HR Excellence Award for Excellence in Recruitment.
Head of Talent Acquisition
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