Client Story

Conversational AI

4 min read

Compass Group hires 120,000 workers a year with a recruiting team of just 20 people.

How Compass Group empowers a small team of recruiters with conversational AI alongside SAP SuccessFactors.

Industry

Services

Regions

Global

Company Size

500,000+

Integrations

SAP

Paradox Products Used

Conversational Career Sites

Conversational CX

Conversational Capture

Conversational Scheduling

Conversational Events

Traitify Assessments

Challenge

Compass Group, a global contract foodservice leader, was grappling with the challenges of high-volume hiring, a complex tech stack, and the need for more efficient candidate engagement.

Solution

Compass implemented an AI assistant, Olivia, to streamline their hiring processes, automate candidate interactions, and integrate with their existing HR technology — specifically, SAP Success Factors.

Results

By empowering the recruiting team with conversational AI, Compass Group now has a 1:5000 recruiter-to-hire ratio.
Compass Group has implemented a streamlined TA tech ecosystem with SAP and Paradox integrations to instantly engage candidates.

85%

of candidates finish their job application.

33%

of candidate conversations occur after normal work hours.

Read the full case study below.

Blog Posts

High Volume Hiring

6 min read

The Conversation with Compass Group

Read the blog post

High Volume Hiring

3 min read

Josh Bersin and Compass Group: Hiring at scale with AI.

Read the blog post

Webinar

Staffing to serve billions.

Conversational AI

55 min watch

Can one recruiter make 8,000 hires a year? Compass Group says yes, making 160,000 annual hires with a team of just 20 recruiters.

Watch the webinar recording

Speakers

Shay Johnson

VP, Strategic HR Partnerships, Compass Group

Josh Bersin

Founder and CEO, The Josh Bersin Company

Stella Ioannidou

Senior Research Director, The Josh Bersin Company

Videos Featuring Compass Group

Report by Josh Bersin

Conversational AI

10 min read

Bersin report: Staffing to feed billions.

You may not recognize Compass Group, but you've seen their impact. With 550K+ employees staffing schools and events, their presence is everywhere. More impressive? 20 recruiters using AI to make 160,000 annual hires.

Read the Josh Bersin report