Lowering candidate response time from 10 hours to 10 minutes.

How Johnson Controls elevated Workday recruiting with conversational AI and improved their recruiting efforts across 150 countries.

98%

candidate satisfaction rate.

98%

decrease in candidate response time.

75%

application completion rate.

About

Johnson Controls

Industry

:

Manufacturing

Employees

:

100,000+

Revenue

:

$29 Billion

Saying that Johnson Controls (JCI) has a global reach would be an understatement. The manufacturer is the worldwide leader in smart buildings and sustainable spaces — a position maintained by a team of more than 100,000 employees working across 150 countries. Because of their size, JCI's success is largely dependent on their ability to scale and localize processes to individual regions. And that all starts with how they hire.

About

Seema Shah

Seema Shah
Global Talent Acquisition Operations Manager
Johnson Controls

What problems were they encountering?

JCI was looking for a way to upgrade their hiring process.

Previously, JCI's recruiters found themselves jumping between systems and manually recording candidate responses. The segmented process prevented a smooth journey, putting stress on the recruiters to consistently create more touch-points.

Moreover, working on a global scale, Johnson Controls found themselves wasting time trying to localize their recruiting efforts. Coming out of the pandemic, the company was focused on optimizing the tech stack within Workday — something that would create a seamless experience for both candidates and hiring managers.

Meet Emma, JCI's conversational AI solution to hiring.

Auto-scheduling.

Emma syncs with recruiters' calendars and instantly moves to schedule qualified applicants for interviews.

Candidate Q&A

Emma instantly answers frequently asked questions regarding company, culture, benefits, and more, 24/7.

Relevant content

Candidates are often served helpful information or content to provide context to specific answers.

%
“To get a tool that can overlay on top of Workday and free up time for recruiters to talk to people — that's a no-brainer.”
Seema Shah

Global Talent Acquisition Operations Manager

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Every great hire starts with a conversation.

Demo Olivia now