Better for candidates, smarter for hiring teams.

Rachel Allen (00:04):
Paradox is the first solution that we came to that really knew how to do high volume recruitment, and it's been a game changer for us. In order for our store managers to be able to do their own recruitment, it's imperative that we provide them the right tools and technology and empower them with the resources in order for them to do what they need to do overnight. We went from over 10 days on average time to hire to less than five days, so it was an over 50% decrease in time to hire immediately. I think the coolest part is that we were able to give back to our store leaders over 40,000 hours a week that they can dedicate to what they need to do for their stores and automate a lot of the hiring process

(01:27):
When it feels like they're just texting with a person, it speeds up the process. It has increased our retention and conversion rate from applicant to hire. If we start asking things in a conversational way, I think it's our shattering in how we do the entire recruitment process. So not just for the candidate experience, but for the recruiters too. I think where Paradox was best for us was really that high volume solution. This was the first time I've come across something that was like, yes, they get it. That's it. And this is the first time we've actually been able to solve for that. It's been really neat.

John Higgins (00:05):
Historically, we scheduled about a hundred interviews a week manually through both our team of recruiters as well as a couple of dedicated interview specialists. There is suspicion in terms of leveraging technology to take on activities that humans used to do, and when you're in the healthcare industry, there's anything but regular business hours. It's a 24 by seven by 365 operation on the backend. What it's achieving in scale has far surpassed any of the doubter's concerns. The light bulb moment for me has been the opportunity for candidates to be able to work 24 by seven by 365 with our career site and with Olivia, and ensure that they've got a delightful, consistent experience in considering a career at Essentia Health. A tool like paradox really is demonstrating to our team that we want to make sure that they're spending their time on the activities they want to spend their time on rather than the administrative tasks that are required. All of that work has now been moved to Olivia, which ultimately leads to greater efficiency in terms of our ability to get jobs filled. And more importantly, we're in the healthcare business, so we're impacting patient lives at the end of the day, getting more people into our system, into our interview process, and hired means we're getting better patient outcomes.