This Privacy Statement is effective as of May 2018.

At Paradox, Inc., we recognize the importance of privacy. We want you to feel confident using our software and services, and this privacy policy (“policy”) is intended to help you understand and describe how we collect, use, and disclose information that we obtain about users of our products and services.

1. INFORMATION WE COLLECT

We collect information about you through your use of our Olivia products and services. Paradox collects personal information like your name, phone number, email, job interests, answers to screening questions and location.


2. INFORMATION COLLECTED AUTOMATICALLY

2.1 Like many web-based software and services, we and our service providers use cookies, and other technologies to receive and store certain types of information when you interact with us through your computer or mobile device. Using these technologies helps us customize your experience with our services, improve your experience. Here are some of the types of information we collect:

2.2 Log & Device data. When you use Olivia, our servers automatically record information (“log data”), including information that your browser sends whenever you visit our website. This log data may include your web address you came from or are going to, your device model, operating system, browser type, unique device identifier, IP address, mobile network carrier, and time zone or location. Whether we collect some or all of this information often depends on what type of device you’re using and its settings. For example, different types of information are available depending on whether you’re using a Mac or a PC, or an iPhone or an Android phone. To learn more about what information your device makes available to us, please check the policies of your device manufacturer or software provider.


3. COOKIES AND OTHER TRACKING MECHANISMS

3.1 Cookie data. Depending on how you’re accessing our products, we may use “cookies” (a small text file sent by your computer each time you visit our website, unique to your Olivia account or your browser) or similar technologies to record log data. When we use cookies, we may use “session” cookies (that last until you close your browser) or “persistent” cookies (that last until you or your browser delete them). For example, we may use cookies to keep you logged in to Olivia. Some of the cookies we use are associated with your Olivia account (including personal information about you, such as the email address you gave us), and other cookies are not. To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Olivia if your computer supports such capabilities. You can opt out of receiving emails from us. Please see the Your Choices section below.

3.2 Other Web Site Analytics Services. We use third party service providers such as Google Analytics to provide certain analytics and user interactions services to Olivia in connection with our operation of our site, including the collection and tracking of certain data and information regarding the characteristics and activities of Paradox website visitors of Olivia users. You may opt-out of third party cookies from Google Analytics. Opt-Out Feature on their respective websites. We do not currently recognize or respond to browser-initiated Do Not Track signals as there is no consistent industry standard for compliance.


4. HOW WE USE YOUR INFORMATION

We may use information that we collect about you, including personal information, to:

4.1 Provide the Olivia software and services, facilitate scheduling, manage your account, respond to your inquiries and for other customer service and support purposes.

4.2 Understand and improve our products. Using anonymized data, we perform research and analysis about the use of our products, services, content and preferences. We do this to help make our products better and to develop new products.

4.3 Communicate with you.

We may send you service and administrative emails to ensure the service is working properly. We will also give you notice or alerts regarding your scheduled calendar interviews appointments.

We may send you communications about new product features or other news about Paradox, Inc.. You may opt out of these at any time.

We will also use your information to respond to your questions or comments.

We may contact you to inform you about changes in our services, our service offering and other important service related notices, such as changes to the Policy or about security or fraud notices.

4.4 Protecting Rights and Interests. Paradox will protect the rights and interests of our users by providing:

  • The right to be informed about your data
  • The right to access your data
  • The right to correct your data
  • The right to have your data deleted
  • The right to control the processing of your data
  • The right to export your data

4.5 Legal Compliance. We may use your information to comply with applicable legal or regulatory obligations, including informal requests from law enforcement or other governmental authorities.


5. SHARING AND DISCLOSURE

We do not share your personal information with others except as indicated within this Policy or when we inform you and give you an opportunity to opt out of having your personal information shared. We will share information we collect about you, including personal information, in the following ways:

5.1 With third party service providers, agents, or contractors, in accordance with applicable data protection agreements, policies and procedures. We will never sell your data to third parties. We use third party service providers, agents or contractors ("Service Providers") to perform services on our behalf or to assist us with providing services to you. For example, we may engage Service Providers to process credit card transactions or other payment methods. Or, we may engage Service Providers to provide services such as communications, infrastructure and IT services, to provide customer service, to collect debts, and to analyze and enhance data (including data about users' interactions with our service). These Service Providers may have access to your personal or other information in order to provide these functions. In addition, some of the information we request may be collected by third party providers on our behalf. We require our service providers to agree to take reasonable steps to keep the personal information that we provide to them secure. We do not authorize them to use or disclose your personal information except in connection with providing their services.

5.2 To comply with legal process or to protect Olivia and our users and members. If we believe that disclosure is reasonably necessary to comply with a law, regulation, legal or governmental request; to respond to a subpoena, court order, warrant, or other legal process; to enforce applicable terms of use or this Policy, including investigation of potential violations thereof; to protect the safety, rights, or property of the public, any person, or Olivia; to detect, prevent, or otherwise address, security, or technical issues or illegal or suspected illegal activities (including fraud); or as evidence in litigation in which we are involved, as part of a judicial or regulatory proceeding.

5.3 Aggregate or De-identified Information. We may disclose aggregate, anonymous, or de-identified information about users for marketing, advertising, research, compliance, or other purposes.


6. YOUR CHOICES

6.1 Account. In order to keep your personal information accurate and complete, you can log in to review and update your account information. If you would like to delete or no longer use your account information to provide you Services, contact us at (888) 283-4817. Subject to applicable law, we will retain and use your account information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

6.2 E-mail. As described above, if you do not wish to receive promotional e-mails from us, you may opt out at any time by following the opt-out link contained in the email itself. Please note that it may take up to ten (10) days to process your request. Please also note that if you opt out of receiving promotional communications from us, we may continue to communicate with you regarding service-related issues.


7. SECURITY

7.1 We have taken steps to help protect the personal information we collect. These measures include using SSL encryption for data in transfer and at rest.

7.2 You should take steps to protect against unauthorized access to your device and account by, among other things, choosing a robust password that nobody else knows or can easily guess and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.


8. THIRD-PARTY LINKS

Our Site, App, and Services may contain links to third-party websites and applications. Any access to and use of such linked websites and applications is not governed by this Policy but instead is governed by the privacy policies of those third parties. We are not responsible for the information practices of such third-party websites or applications.


9. E-MAIL SECURITY

"Phishing" is a scam designed to steal your personal information. If you receive an e-mail that looks like it is from Olivia asking you for your personal information, do not respond. We will never request your password, username, credit card information, or other personal information through e-mail.


10. INTERNATIONAL USERS

Our application and database servers are located with Amazon Cloud Services in the United States. If you are located outside of the United States, please be aware that information we collect (including cookies and other web technologies) will be processed and stored in the United States.


11. OUR POLICY ON CHILDREN'S PERSONAL INFORMATION

Olivia is not directed to children under thirteen (13) years or age and we do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will promptly delete such personal information from our systems.


12. CHANGES TO THE POLICY

This Policy is current as of the Effective Date set forth above. We may change this Policy from time to time, and if we do we’ll post any changes, including any material changes, on this page, so please be sure to check back periodically. If you continue to use Olivia after those changes are in effect, you agree to the revised Policy.


13. DATA PRIVACY OFFICER

Paradox, Inc. has appointed a Data Protection Officer who is responsible for matters relating to privacy and data protection. This Data Protection Officer can be reached at the following address:

Data Protection Officer
6330 East Thomas Road
Scottsdale, Arizona 85251
compliance@paradox.ai


14. PRIVACY SHIELD FRAMEWORK

Paradox, Inc is self-certified to the EU-US Privacy Shield Framework

This section sets out the privacy principles we follow with respect to transfers of Personal Information from the EEA to the United States, including Personal Information we receive from individuals residing in the EEA who visits our Websites and/or who may use of our Services or otherwise interact with us.

Please note that for users located in the EEA, the term Personal Information used in this notice is equivalent to the term “personal data” under applicable European data protection laws.

Paradox, Inc. complies with the EU-U.S. Privacy Shield Framework (“Privacy Shield”) as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of Personal Information from European Union member countries. Paradox, Inc. has certified that it adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability. If there is any conflict between the policies in this Privacy Notice and the Privacy Shield Principles, the Privacy Shield Principles shall govern.

To learn more about the Privacy Shield program, see the US Department of Commerce’s Privacy Shield website located at www.privacyshield.gov. To view our certification on the Privacy Shield list, please visit www.privacyshield.gov.

In compliance with the EU-U.S. Privacy Shield Principles, we commit to resolve complaints about your privacy and our collection or use of your Personal Information. Individuals located within the EEA with inquiries or complaints regarding this Privacy Notice should first contact Paradox at:

Marc Chesley
Chief Operating Officer
marc@paradox.ai

We will investigate and attempt to resolve any complaints or disputes regarding the use or disclosure of personal data within 45 days of receiving your complaint. Paradox, Inc. has further committed to refer unresolved privacy complaints under the EU-U.S. Privacy Shield Principles BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers for more information and to file a complaint.

Under certain limited circumstances, individuals in the EEA may invoke binding Privacy Shield arbitration as a last resort if all other forms of dispute resolution (discussed above) have been unsuccessful. To learn more about this method of resolution and its availability to you, please visit www.privacyshield.gov.

Paradox, Inc. is subject to the jurisdiction of the U.S. Federal Trade Commission for purposes of Privacy Shield enforcement.

Please note that Paradox, Inc. is required to disclose Personal Information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Paradox, Inc. is self-certified to the Swiss-U.S. Privacy Shield Framework

We comply with the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from Switzerland to the United States. We have certified to the Department of Commerce that we adhere to the Privacy Shield Principles. If there is any conflict between the terms in this Privacy Notice and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit www.privacyshield.gov.

In compliance with the Swiss-US Privacy Shield Principles, we commit to resolve complaints about your privacy and our collection or use of your personal information. Swiss individuals with inquiries or complaints regarding this Privacy Notice should first contact Paradox at:

Marc Chesley
Chief Operating Officer
marc@paradox.ai

Paradox has further committed to refer unresolved privacy complaints under the Swiss-US Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers for more information and to file a complaint.

Under certain limited circumstances, individuals in Switzerland may invoke binding Privacy Shield arbitration as a last resort if all other forms of dispute resolution (discussed above) have been unsuccessful. To learn more about this method of resolution and its availability to you, please visit www.privacyshield.gov.


15. CONTACTING US

If you have any questions/comments about this policy, please contact us at compliance@paradox.ai or (888) 283-4817.