Hospitality

Steffanie Chaviano (00:10):
In our space, we get so nervous about ai, get scared that you're losing that people element. What I have learned and what I'm so excited about is that if you utilize it in the right way, it actually is an incredible partner.

Carlos Fernandez (00:25):
So working together with paradox, we put our emphasis to capture, to really drive that forward.

Speaker 3 (00:32):
And so we've been able to really increase, not just show rates for interviews, but really our conversion of applicants to interviews.

Shay Johnson (00:39):
Being able to look at a candidate's profile and see not just an application, but having an offer and an onboarding experience, all going through the same sort of virtual assistant that's keeping everything consistent, that's keeping everything moving.

Rebecca Volpano (00:51):
So if I'm a prospective candidate, I can engage with Olivia and get my questions answered. I can also use the quick apply process to get myself in front of a recruiter. So if I think about what

Steffanie Chaviano (01:04):
The right way to hire is, it's utilizing tech in the right way so that recruiters and others have the bandwidth to have the right conversations with candidates and really bring in quality and present quality to your hiring managers.

Rachel O'Connell (00:05):
We as a hospitality industry, we're having trouble getting candidates to respond to us. We were opening our Minnesota property back in 2017. We started to text them on our phone. We realized that texting candidates really worked. The solution that Paradox offered was very simple. Even if you're not familiar with technology, you are familiar with texting. The paradox solution feels like you're interacting with a person and not with a piece of software. That allowed our candidates to apply quickly, easily in a format that they're already familiar with. It has facilitated a lot more applicant volume because of the ease of application for our recruiters. They're able to see kind of everything all in one spot. For me, the biggest return on our investment has been the reduction that we've been able to make in our recruitment marketing. When your system facilitates an easier process, that volume goes up without having to spend the additional dollars, and so we've really seen a lot of savings in that space. Recruiting people is a people function. There's a human element to what this technology facilitates. As a hospitality industry, it is a more human-like interaction. Without that human touch, you can't facilitate a strong process to have conversational technology be part of the work that we do. We found something that really has transformed the way that we recruit.

Rachel O'Connell (00:05):
The most valuable one for us has been the scheduling product. That product has removed so many time stealers. It has allowed our candidates to very quickly get the gratification of the interview and knowing what the next steps are and feeling like they're progressing through the process at a much quicker pace. And so we've been able to really increase, not just show rates for interviews, but really our conversion of applicants to interviews. And just from an overall staffing perspective, it's really enabled our business to better thrive.

Rachel O'Connell (00:04):
We could not get candidates to respond to our voicemails and come to interviews, and so we started to look for a text recruiting solution. As soon as our hiring managers, our recruiters saw that it was not compromising the candidate experience, but actually enhancing it because of the way that they could get messages very quickly, they get responses quickly and the timeliness of it all, I think they really started to believe that this was the way that we recruit and the way that we bring talent into the organization.