Future of Work

Shay Johnson (00:03):
I don't see Paradox as a product. I don't see it as a technology vendor. I don't see it as any of those things. It's really just they're a partner. We go to Paradox because we just feel like they get it.

Rebecca Volpano (00:14):
I'd like to think of it as an extension of a recruiter super powering our teams and giving us the ability to spend more time with people.

Shay Johnson (00:35):
Paradox is different because it's extremely efficient. It allows us to talk to our potential candidates in a faster and friendly way. We think we've saved about 35,000 hours getting interviews scheduled.

Seema Shah (00:52):
We have answered over 190,000 questions from our candidates for them to be able to respond and let us know that they're interested in working for us. This is where the value is.

Craig Gjelsten (01:11):
It was previously taking our franchise owners on average, about five days to schedule an interview, and now on average across the brands, we're scheduling interviews in under nine minutes.

Carla Delich (01:24):
The speed to scheduling with Paradox has absolutely been a game changer. It's taken off about three to four hours a week so that they are able to put that back into just running their business. The biggest impact that Paradox has had.

Rebecca Volpano (01:40):
On our candidate experience has actually been decreasing the time to apply. We've seen a cut of basically a half of the amount of time that it would take someone to fill out our application. Usually through the more conversational AI application, automating what can be automated, giving us nudges and reminders to do certain things in certain ways, and all providing more opportunity for us to build genuine human connection.

Derek Braun (00:04):
The problem was we'd have all of these applicants in this new system. They applied over the weekend, and it would take seven days for us to contact or reach out and chat with these people. We implemented Paradox and Olivia even more specifically as an outgoing message programs, allowing us to cut that timeframe from time to contact, from seven to 10 days down to 12 to 24 hours. If you can't email somebody anymore, you can't call 'em. The only way you can contact 'em is via text message. It's imperative that that was part of our implementation, and that's why we chose Paradox because the platform was so simple to use.