Out of the 550+ McAlister’s Deli locations across the country, The Saxton Group owns and operates 72 restaurants in 3 states. Since beginning operations in 1982, the franchise group has since created over 3,300 jobs and reached over $2.5 billion in sales. Like most restaurants coming out of 2020, maintaining and hiring new employees was incredibly challenging for the organization — they knew they needed a game changer for how they hire.
“Whichever restaurant got to the candidate first had a better chance of getting the applicant. We had to be faster."
After the pandemic, The Saxton Group recognized employees were leaving for other restaurants, hiring managers were drowning in administrative hiring work, and customers were returning to locations suffering from understaffing. In an attempt to fill the deficit — the McAlister’s franchise group began spending over $25,000 monthly on job advertisements.
This helped solve an initial need for candidates but never addressed the root cause of the issue: Lack of speed, an impersonal hiring process, and administrative chaos. The Saxton Group still had to find a real solution to their hiring issues.
Rachel will automatically engage with candidates, regardless of when they open the conversation. 24/7.
Within the conversation, Rachel will serve candidates roles that are best fit per their experience.
Candidates are able to ask questions about the company or role, and Rachel offers immediate answers.
It previously took a job seeker 15 minutes to apply for a job at one of The Saxton Group’s McAlister’s Deli locations. Now, job seekers are met with a quick, friendly conversational AI to walk them through the application, only taking candidates 3 minutes.