U.S. Xpress uses conversational AI to combat labor shortages


January 7, 2022

The Wall Street Journal recently investigated how more and more employers are using AI tools to combat labor shortages — like leading trucking company U.S. Xpress.

Josh Zywien
Chief Marketing Officer
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Most hiring in the U.S. slowed down in December. Not for U.S. Xpress.

Their talent acquisition team increased hiring in Q4 by 40% compared to 2020, reported The Wall Street Journal. Led by Chief People Officer Amanda Thompson, U.S. Xpress has made hiring easier for their candidates and recruiters. For good.

“If drivers are sitting at a truck stop, or at home, and they’re ready to apply for a job, we want to make that as easy as possible,” she said.

But how exactly have they made things easier?

U.S. Xpress, which has more than 7,000 drivers operating more than 19,500 trucks and trailers, uses conversational AI software to speed up the early stages of the hiring process. By automating the manual, administrative tasks — like pre-screening candidates for basic requirements — they’ve reduced their time to hire by several weeks.

For more insight on how U.S. Xpress is transforming their recruitment with conversational AI recruiting software, check out the full WSJ article here.

Written by

Josh Zywien


Chief Marketing Officer

U.S. Xpress uses conversational AI to combat labor shortages

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