I recently had the privilege of sitting down with one of the top voices in HR technology, Josh Bersin, about frontline hiring and the deskless workforce.
This conversation is especially timely as The Josh Bersin Company just released the first part of their frontline research, Powering the Frontline Workforce: How Frontline-First Companies Thrive, dedicated to elevating and transforming the experience of deskless workers everywhere.
As the frontline workforce accounts for over 70% of jobs in the U.S., we discussed the role AI is having on these roles (and filling them), how to think about speed and quality of hire, and what Workday’s recent acquisition of Paradox means for the future of frontline hiring (a lot).
Listen to the whole conversation or jump below to one of the 9 topics for you to enjoy. If you want to watch the full conversation without breaks, we have you covered: Full Conversation with Josh Bersin and Joshua Secrest.
Chapter 1: The importance of frontline.
Chapter 2: The impact of understaffing.
Chapter 3: Workday's acquisition of Paradox.
Chapter 4: The impact of speed to hire.
Chapter 5: Candidate experience and quality of hire.
Chapter 6: Measuring quality of hire.
Chapter 7: Increasing efficiency with automation.
Chapter 8: AI's impact on understaffing.
Chapter 9: The role of the super-manager.
