Bersin Report: Captain D's decreases turnover by 60% with AI-enabled hiring.
Captain D's replaced clunky legacy systems with conversational AI and right-fit assessments to remove friction from the candidate experience. Discover how the seafood chain modernized its talent practices to decrease turnover by 60%, improve staffing levels to 97%, and cut the time-to-fill for general manager roles by more than half.
Meaningful innovation happens when new technology is driven by specific organizational needs, rather than just chasing the latest trends. Learn how Captain D's used a rigorous job and gap analysis to guide their adoption of AI-powered tools, removing administrative friction so managers could focus on building right-fit teams instead of simply filling seats.
For Captain D's, continuing their rapid expansion relied entirely on the frontline employees who deliver their exceptional guest experience every day. By replacing clunky legacy systems with conversational AI and introducing "good friction" through targeted assessments, they didn't just speed up the hiring process; they built a sustainable, highly-qualified pipeline of future restaurant leaders.
Explore how Olivia adapts to the way you work.
Get the reportBersin Report: Captain D's decreases turnover by 60% with AI-enabled hiring.
Captain D's replaced clunky legacy systems with conversational AI and right-fit assessments to remove friction from the candidate experience. Discover how the seafood chain modernized its talent practices to decrease turnover by 60%, improve staffing levels to 97%, and cut the time-to-fill for general manager roles by more than half.
Meaningful innovation happens when new technology is driven by specific organizational needs, rather than just chasing the latest trends. Learn how Captain D's used a rigorous job and gap analysis to guide their adoption of AI-powered tools, removing administrative friction so managers could focus on building right-fit teams instead of simply filling seats.
For Captain D's, continuing their rapid expansion relied entirely on the frontline employees who deliver their exceptional guest experience every day. By replacing clunky legacy systems with conversational AI and introducing "good friction" through targeted assessments, they didn't just speed up the hiring process; they built a sustainable, highly-qualified pipeline of future restaurant leaders.
This blog is part of a larger collection of client story content for these companies.
© 2026 Copyright Paradox, Inc. All rights reserved.
