A five-star candidate experience to match a five-star resident experience.

Touchmark hires frontline, high-volume roles — servers, cooks, housekeepers, caregivers — across its resort-style senior living communities, with hiring peaking every spring through fall. Its previous ATS required candidates to create an account just to apply, driving a steep drop-off and costing Touchmark a large share of its talent pool.

Touchmark signed with Paradox in January 2026 to replace that friction with a conversational, agentic AI experience — letting candidates apply in minutes without an account, and keeping them informed automatically at every stage. The goal: free recruiters from manual work so they can spend more time building relationships with candidates.

Touchmark's rollout is just getting underway — but Director of Talent Density Cameron Pickett has seen this before, having watched Paradox turn a two-week wait for a phone screen into a scheduled interview in minutes at a prior company. Touchmark is building toward that same standard: five-star hiring to match its five-star communities.