AI-Powered hiring for a global workforce.

ISS, a leading workplace experience and facility management company, faced significant challenges in its recruiting processes due to the complexities of catering to a global candidate base with varied technology literacy levels. Their manual and disconnected hiring journeys burdened HR and IT teams, preventing a comfortable candidate experience and impacting a crucial sense of belonging.

ISS implemented a conversational AI assistant to transform its entire recruiting lifecycle, providing a seamless, mobile-first experience. This integration allowed for automated journeys, from initial candidate engagement through screening and interview scheduling, all customized to meet the diverse needs of each persona.

The implementation of Paradox has delivered value for ISS by accelerating time to hire and ensuring fully staffed sites. The automated journey has significantly limited time spent on administrative tasks, allowing teams to focus on engaging candidates and ensuring a positive experience, ultimately helping ISS recruit the best candidates available.