High-touch candidate engagement with conversational AI.

When the pandemic hit, Sport Clips began to internally prepare for what the “recovery” would look like in terms of staffing. The organization knew in order to kick operations back into gear, speed and accessibility were necessary traits of their next hiring process.

Over the past few years, the Sport Clips team has increasingly relied on sophisticated conversational AI — an assistant they call “Kenzie” — to immediately answer hundreds of day-to-day questions from candidates, and bring a human touch to every stage in the hiring process, 24 hours a day.

• Sport Clips is now able to engage with candidates 24/7, vastly increasing their candidate pool.

• Kenzie now lets Super Cuts immediately schedule qualified applicants for interviews.