New data from Aptitude Research suggests enterprise companies are increasingly relying on conversational AI to transform their talent acquisition efforts. How are those investments paying off? The results speak for themselves.
Imagine if someone walked into your office today and told you they could make it 2x more likely you’d fill positions within two weeks, 3x more likely candidates would actually enjoy your hiring experience (yep, we used “enjoy” and “hiring experience” in the same sentence), and 2x more likely you’d improve first-year retention.
You’d be skeptical. But you’d listen, right?
That was Aptitude Research founder Madeline Laurano’s reaction. As one of the most respected talent acquisition analysts in the industry, she’d heard anecdotes and stories from senior talent leaders about companies seeing exceptional results from a new category of technology: Conversational AI. These were large global brands that had always struggled to speed up the hiring process and create better experiences for candidates or employees. Yet, they were suddenly shaving weeks off time-to-hire and delivering experiences that were seeing positive candidate and employee feedback skyrocket.
So, Laurano decided to dig in deeper.
She spent months polling, interviewing, and researching global talent acquisition and HR teams that had invested in Conversational AI. The goal was simple: Validate whether the stories she’d heard were isolated examples of success, or signs of a fundamental hiring transformation.
Today, she’s sharing her findings with the world. In Aptitude Research’s full report, “Conversational AI and the Future of Hiring: Humans, Technology and How They Work Together,” Laurano and her team explore the real, tangible impact that this new category of technology is having on how the world’s largest employers attract and retain talent — even during a global pandemic.
Here are just a few of the big takeaways from the report:
That’s real value. And the technology is just scratching the surface of where it can go, Laurano says.
“When most companies think about Conversational AI, they think chatbots — but Conversational AI is a much more advanced technology,” Laurano says. “It enhances the personal, human side of talent acquisition. In the past, it’s been an all or nothing approach between technology and a high-touch approach in hiring. But with conversational AI, companies aren’t picking between humans and technology. They get both.”
To download the full Aptitude Research report, including the McDonald’s case study, click the button below.Download
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