A recent Aptitude Research report suggests introducing conversational AI into the hiring process improves the candidate experience.

While candidate experience maintains importance as a competitive differentiator — few employers are following the consistent strategies. With recruiters feeling burnt out, candidates not feeling valued, and organizations struggling to keep up with hiring goals, a new strategy is needed.
With advancements in conversation quality and accessibility, some organizations have leveraged conversational AI to provide more consistency and an overall better experience for the candidate.