Saving an estimated $12,000,000 with AI automation for the frontline.

How JLL serves 1.5 million annual applicants with a seamless application experience.

Industry

Services

Regions

Global

Company Size

113,000+

Integrations

Workday

Paradox Products Used

Conversational Scheduling

Conversational Apply

Challenge

JLL struggled to attract and retain scarce skilled-trades talent while delivering consistent HR services and career opportunities to a heterogeneous frontline workforce spread across hundreds of client sites.

Solution

JLL built a persona-based workforce segmentation model and layered on AI-powered tools to deliver tailored, mobile-first experiences to frontline workers.

Results

These changes cut candidate screening time by 70% and drove more than 6,700 employee opt-ins into the Open to Opportunities internal mobility program, with 430+ moving into new roles.

$12M

estimated cost savings.

‍

5x

recruiter capacity

‍

Read the full case study below.

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Report by Josh Bersin

High Volume Hiring

8 min read

Bersin Report: How JLL Delivers a Frontline Experience Powered by Precision

A 70% reduction in candidate screening time. Over 6,700 internal mobility opt-ins. An estimated $12 million in savings. This is how JLL reengineered its frontline employee experience using persona-based design and AI-powered tools to attract and retain scarce skilled talent.

Read the Josh Bersin report

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