The smartest assistant for interview scheduling.

Shay Johnson (00:10):
I lead our talent acquisition teams, and I really focus on entry level talent and then really coordinate with those teams to help those people grow their jobs into careers. For a company like us, we have, at any given time, 13 to 17,000 jobs posted, putting it on them to go and find their job. That's a terrible job seeker experience. A few years ago, we thought it was great if your application was just online, and now it's become all about how do you really recruit candidates? The volume that we're recruiting them at, how do you connect with them? On a personal level? Paradox fits into all of it. We use on-demand video interviewing. We use automated scheduling. Paradox owns and operates our career site environment. We've been using conversation as the foundation for how we recruit and how we interact at scale, and now the expectation for that conversation has just leveled up. It's not just call and response or chatbots anymore. They expect real answers and real time customized to them. What I'm really excited about with our career site today through Paradox, it doesn't matter where we're advertising our jobs or how we're promoting externally. We want to match job seekers to the most relevant jobs.

(01:17):
Just having Olivia, assisting our candidates, helping them search for jobs and helping them through our apply process is one of the key reasons why we're able to get enough applicant volume to support our business and our growth, and without it, we would be pretty lost. We say this all the time at Compass Group. Anytime we have a question, a problem, something we need to solve for, somebody raises the hand and says, have we talked to Paradox about this? That's what the relationship means to us. We really look at them as business partners, people that can help us think through and innovate and solve for not only our problems today, but the problems that we're looking ahead to the next two, three years down the road.

Rachel O'Connell (00:05):
We as a hospitality industry, we're having trouble getting candidates to respond to us. We were opening our Minnesota property back in 2017. We started to text them on our phone. We realized that texting candidates really worked. The solution that Paradox offered was very simple. Even if you're not familiar with technology, you are familiar with texting. The paradox solution feels like you're interacting with a person and not with a piece of software. That allowed our candidates to apply quickly, easily in a format that they're already familiar with. It has facilitated a lot more applicant volume because of the ease of application for our recruiters. They're able to see kind of everything all in one spot. For me, the biggest return on our investment has been the reduction that we've been able to make in our recruitment marketing. When your system facilitates an easier process, that volume goes up without having to spend the additional dollars, and so we've really seen a lot of savings in that space. Recruiting people is a people function. There's a human element to what this technology facilitates. As a hospitality industry, it is a more human-like interaction. Without that human touch, you can't facilitate a strong process to have conversational technology be part of the work that we do. We found something that really has transformed the way that we recruit.

Craig Gjelsten (00:04):
Neighborly is a franchisor of home services all through separate branded entities, which are all part of Neighborly. The issue we're facing right now in the trades industry is we have a mass exodus of people leaving the industry and we don't have the same volume of new people coming in to fill those positions. In my role, it's imperative that I keep up with what's happening in the recruiting world, and right now what's important is speed, and that is an element that Paradox has provided that we didn't have previously. Primarily through Automation Paradox has changed the overall value proposition for our franchisees in that we've offered them a system which is efficient and effective, much more so now than what they previously had because of the automation features. It's also saved our franchise owners up to six hours per week in administrative time, allowing Maya our assistant to do many of the processes that they had to manually complete before. We also found out that one third of interactions are happening outside of normal business hours, which allows our franchise owners to have a little bit more of a personal and a family life as well. Paradox has been much more than just helping us with text to apply. They helped us examine every facet and element of recruiting that we were previously doing based on their recommendations and their prior experience with other clients. So it's really been a valuable relationship above and beyond just recruiting as we know it.

Rebecca Volpano (00:05):
Before Olivia, we were scheduling candidates in roughly 26 hours, and now with the introduction of Olivia, our scheduling time is down to 18 minutes. When we went from email to text, we broke our system. We broke what we knew was great about Cielo and the way that we work, and so it was really exciting to see what we thought was good and what we thought was the right number really wasn't even scratching the surface because we weren't getting in front of as many candidates as we could have been.