Automation for empathy: How Pfizer transformed hiring.

Pfizer’s recruiters had to manually play phone tag to set up interviews, and top talent was being offered positions by other jobs. Pfizer wanted to never lose another candidate because they were too slow.

Pfizer now uses conversational software, powered by an AI assistant named Olivia, to personalize its recruiting. Olivia automatically engages with candidates 24/7, and tailors each application to the individual candidate.

• Pfizer saw first hand how providing excellent candidate care can make a difference and continue a positive relationship with candidates.
• While traditional recruiting has seen it take at least seven days, Pfizer now schedules interviews in a median time of just 4.5 minutes.