SCOTTSDALE, AZ - September 26, 2019 -- Paradox, the leading Assistive Intelligence platform for talent experience, was awarded Brand Partner of the Year by First Watch Restaurants for the results of their flagship product, AI Assistant, Olivia. The ongoing award has typically been presented to marketing or culinary service partners, and this year’s presentation to Paradox marks the first time the honor has been given to a human resources partner.
First Watch, the largest and fastest-growing daytime-only restaurant concept in the United States, launched Olivia to over 300 restaurants across more than 30 states in March 2019. Since that time, Olivia has communicated with over 19,000 candidates, fielded more than 50,000 candidate questions and scheduled more than 2,400 interviews. First Watch recently expanded Olivia’s job responsibilities beyond the candidate experience to also support existing restaurant employees. Olivia now answers employee related questions from pay stub inquiries to how to access employee trainings.
“Throughout this journey of leveraging new technology in new ways, Paradox has guided, supported, and accommodated us well beyond any of our expectations,” shared Laura Sorenson, Chief People Officer at First Watch Restaurants, who presented the award at the 2019 First Watch Leadership Conference in Orlando Florida. “They are such nice people to work with, and we are beyond grateful for their expertise, loyalty, dedication and partnership.”
Thanks to help from AI Assistant Olivia, First Watch is currently 103% staffed for current management hiring needs and all existing and new restaurants are 99% staffed for the next 90 days. In addition, 99% of First Watch candidates who provide their contact information to Olivia complete the screening conversation, and 96% of candidates accept their interview invitation.
First Watch was recognized as one of TripAdvisor’s Best Restaurant Chains for 2019, one of Business Intelligence Group’s Best Places to Work in 2018 and as one of Nation’s Restaurant News’ 2017 Second 100 restaurant brands.
“We're honored to be recognized by the team at First Watch Restaurants for our partnership and the impact we’ve made on their business,” stated Jessica Rush, Chief Marketing Officer at Paradox. “Their commitment to a “You First” culture for customers, candidates and employees is exciting to help support and we’re proud of what we’ve accomplished together to deliver a unique and personal experience to First Watch talent.”
To learn more about Paradox and its award-winning AI recruiting assistant, Olivia, visit www.paradox.ai.
As one Stevie Award judge commented, “Recruitment has a new intelligent assistant—Olivia from Paradox.”
About Paradox, Inc.
Paradox is the leading Assistive Intelligence platform transforming global talent experience. The company’s flagship product, Olivia, allows talent acquisition & human resources professionals to focus on what they do best, human interaction - while she focuses on experience, automation and intelligence. Olivia is empowering and assisting talent in more than 60 countries across the world, communicates daily in over 36 languages, and assists 200 talent-centric organizations such as First Watch Restaurants, Staples, CVS Health, and Public Storage. For more information and to meet Olivia, visit www.paradox.ai.
About First Watch
First Watch specializes in award-winning, made-to-order Breakfast, Brunch and Lunch. A recipient of more than 200 “Best Breakfast” and “Best Brunch” accolades, First Watch offers traditional favorites, such as omelets, pancakes, sandwiches and salads, and unique specialty items like Quinoa Power Bowls, Avocado Toast and the Chickichanga. First Watch was recognized as one of TripAdvisor’s Best Restaurant Chains for 2019, one of Business Intelligence Group’s Best Places to Work in 2018 and as one of Nation’s Restaurant News’ 2017 Second 100 restaurant brands. First Watch is the largest and fastest-growing daytime-only restaurant concept in the United States with more than 385 restaurants in 31 states, including more than 340 First Watch restaurants and 40 The Egg & I restaurants and one Sun & Fork restaurant. For more information, visit firstwatch.com.